Technical Support Engineer 2, Premier - San Francisco
About the role
The role involves assisting prospects and customers with technical questions about Datadog, developing relationships with Premier Customers, reproducing issues, building documentation, driving product conversations based on client interactions, and participating in routine health check meetings. The candidate should have experience in multi-channel technical support at a SaaS company, programming knowledge, and the ability to work a rotating schedule that requires weekend availability.
Candidates will join an innovative team pushing engineering boundaries. Depending on the domains associated with this job, you will be expected to design clean APIs, write automated test cases, and participate in peer code reviews. We value developers who focus on performance optimization, fast load times, and simple, maintainable architectures.