Senior Product Manager, Help Center (CX Automation)

Own the Help Center roadmap, improve automation rate and CSAT, build AI-integrated search and content experiences, partner with CX Ops, Content Design, Engineering, and Data Science to maintain accurate knowledge across geographies and languages, define and track funnel metrics, collaborate with internal platform teams and 3P vendors.

Candidates will join an innovative team pushing engineering boundaries. Depending on the domains associated with this job, you will be expected to design clean APIs, write automated test cases, and participate in peer code reviews. We value developers who focus on performance optimization, fast load times, and simple, maintainable architectures.