BrexHybrid (San Francisco office with minimum of three days per week in the office)Manager, CX AI Strategy
Manager, CX AI Strategy
San Francisco, California, United States4+ years
About the role
The role involves leading the CX Strategy team to set direction and develop AI-powered customer experience strategies. It also includes building internal AI tools that make Brex’s CX team faster, more accurate, and more consistent. The candidate will work cross-functionally with CX Leadership, Strategy & Enablement, Product, Engineering, and Data.
Candidates will join an innovative team pushing engineering boundaries. Depending on the domains associated with this job, you will be expected to design clean APIs, write automated test cases, and participate in peer code reviews. We value developers who focus on performance optimization, fast load times, and simple, maintainable architectures.
Core Competency Domains
CX strategyAI operationsproduct operations
Source: Career PortalPosted on: Job ID: gh-8615155002